SHIPPING & RETURNS

 

Sundays and public holidays are not set as business days for shipping & deliveries.

 

Standard Shipping: 100 INR

 

 

- A flat shipping fee of USD 40 is applied to all the orders at the checkout. 

 

- You will receive an email with a tracking number once your package has been shipped from our warehouse. You can track your order in the ‘Track My Order’ section in the bottom banner of the website.

 

- Please provide your mobile number and your complete shipping address, including the pin code, to ensure smooth delivery of your order.

 

- For international orders, duties and taxes are not included as part of product or shipping charges. Most countries charge duties on imported items levied at the time of port entry and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency at the time of your order delivery after you receive an invoice from the shipping agent.

 

- In case of non-payment of duties and taxes to receive the shipment, Raamaé will unfortunately not be able to entertain a refund request.

 

- It is not possible for us to deliver to PO Box addresses

 

 

- All our products go through a quality check, and we hope you never have a reason to return your purchase. However, if you are not happy with any part of your purchase or gifting experience for any reason at all, feel free to let us know, and we will do whatever it takes to make things right. Contact us by clicking here, and we will share how to make your exchange/return quick and painless. Alternatively, please email us at hello@raamae.com or browse the Shipping & Returns section at the bottom of the website to initiate an exchange/return.

 

- We have a 7-day return/exchange policy applicable as below:

• All purchased items(except the ones mentioned below) are eligible for exchange/return within 7 days of delivery.
• Items in accessories, which include journals, yoga bags, pouches, burlap tote bags and headbands, are not eligible for returns unless received damaged or defective.
• Used or washed items are not eligible for exchange/return
• The exchange can be done with any other in-stock item of the same or higher value
• Items purchased during a sale or with a promo code other than the 10% first purchase code are not eligible for returns/exchange unless the received item has a manufacturing defect or is damaged.
• For items that are received damaged or have manufacturing defects, an email is to be sent to hello@raamae.com or WhatsApp at +919915599615 with an image of the item and packaging within 72 hours of delivery to help us start the exchange process. Any issues reported after 72 hours will not be considered for replacement/return.
• For items to be returned, the refund is issued as a store credit within 24 hours of receiving and inspecting the goods at our warehouse. The store credit has a validity of 6 months

 

- After receiving your exchange/return request, we will assign a courier partner for the pickup from your address. We will send you a shipping label to be pasted on the package before the designated courier person contacts you for the pickup. 

- Items are to be returned to their original packaging with tags intact.

- Once the package has been delivered to us and the product is found to be in satisfactory condition, we will ship a new item to your address. 

- International shipments are not eligible for returns or exchanges. 

- Orders, once shipped, cannot be cancelled/amended.

- Due to merchandise restrictions, we cannot accept returns or provide refunds for goods purchased from our stockists.